Shipping Policy

Last updated: July 20, 2026

This Shipping Policy explains how orders from Orthora Footwear are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days before being handed to our shipping carriers. Orders are not processed or shipped on weekends or public holidays.

Product Origin

Our products are shipped from our fulfillment partners located in China. This allows us to offer competitive pricing while maintaining our quality standards.

Estimated Delivery Times

Once your order has shipped, estimated transit times by region are as follows:

• United States: 9–12 business days
• European Union: 9–12 business days
• United Kingdom: 9–12 business days
• Canada: 9–12 business days
• Oceania (including Australia and New Zealand): 11–15 business days

These are estimated delivery windows and do not include the 1–3 business day processing time noted above. Actual delivery times may vary due to customs processing, carrier delays, weather, or other factors outside our control.

Shipping Costs

We offer two shipping options at checkout: free shipping and paid (expedited) shipping. The exact cost and estimated delivery time for each option will be displayed at checkout before you complete your purchase.

Carriers and Tracking

Depending on your destination, your order may be shipped and handled by one or more of the following carriers: USPS, FedEx, China Post, DHL, Cainiao, YunExpress, and 4PX. Tracking information can also be checked through multi-carrier tracking aggregators such as 17Track.

Once your order ships, you will receive your tracking number by email within 72 hours of shipment. Please allow 24–48 hours after receiving your tracking number for tracking information to update in the carrier's system.

Customs, Duties, and Taxes

For international shipments, your order may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges, if any, are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for more information before placing an order.

Questions About Your Order

If you have any questions about the status of your shipment, contact us at support@useorthorafootwear.com and our team will respond within 24 hours.