Privacy Policy

Last updated: July 20, 2026

This Privacy Policy explains how Orthora Footwear ("Orthora Footwear," "we," "us," or "our"), operated by GROUP KLOUBE SOLUTIONS LLC, collects, uses, discloses, and protects your personal information when you visit or make a purchase from useorthorafootwear.com (the "Site"). By using our Site, you agree to the practices described in this policy.

Information We Collect

• Contact information, such as your name, email address, shipping and billing address, and phone number.
• Order information, such as items purchased, order value, and payment confirmation (payment card details are processed directly by Shopify and our payment processors and are not stored on our servers).
• Device and usage information, such as IP address, browser type, referring website, pages viewed, and time spent on the Site.
• Customer support information, such as messages you send us and any details you provide when requesting help.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate our Site, remember your preferences, understand how visitors use our Site, and deliver relevant advertising. This includes technologies provided by Shopify, analytics providers, and advertising partners. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.

How We Use Your Information

• To process and fulfill your orders, including shipping and customer service.
• To communicate with you about your order, account, or support requests.
• To improve our Site, products, and customer experience.
• To detect and prevent fraud and to comply with legal obligations.
• To send marketing communications, where permitted, which you may opt out of at any time.

How We Share Your Information

We share personal information with trusted third parties strictly to operate our business, including:

• Shopify, which provides the e-commerce platform, hosting, and payment processing infrastructure for our Site.
• Payment processors integrated with Shopify Payments, to securely process your transactions.
• Shipping carriers (including USPS, FedEx, China Post, DHL, Cainiao, YunExpress, and 4PX), to deliver your order and provide tracking.
• Marketing and analytics providers, to help us understand Site performance and reach customers effectively.

We do not sell your personal information for money. Where applicable law defines certain sharing arrangements (such as with advertising partners) as a "sale" or "share," you may opt out as described in the rights sections below.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, tax, and accounting requirements. When information is no longer needed, we securely delete or anonymize it.

International Data Transfers

Orthora Footwear operates from the United States, and your information may be processed and stored in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect personal information transferred internationally.

Your Rights Under the GDPR (European Union)

If you are located in the European Union, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; restrict or object to certain processing; request data portability; and lodge a complaint with your local data protection authority. Our legal basis for processing your data includes performance of a contract (fulfilling your order), legitimate interests (improving our Site and preventing fraud), and consent (for marketing communications and non-essential cookies).

Your Rights Under the UK GDPR (United Kingdom)

If you are located in the United Kingdom, you have rights equivalent to those described above under the UK General Data Protection Regulation and the UK Data Protection Act, including the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Your Rights Under the CCPA/CPRA (California, United States)

If you are a California resident, you have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; correct inaccurate personal information; opt out of the sale or sharing of personal information; and not be discriminated against for exercising these rights. Orthora Footwear does not sell personal information for monetary consideration. To exercise any of these rights, contact us using the details below.

Children's Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, contact us at support@useorthorafootwear.com or by mail at 9380 SW 72nd St, Suite B 214, Miami, Florida, 33173, United States.