Return and Refund Policy

Last updated: July 20, 2026

At Orthora Footwear, we want you to be fully satisfied with your purchase. If something isn't right, this policy explains how returns and refunds work.

Return Window

You have 14 days from the date you receive your order to request a return. Requests submitted after this 14-day window cannot be accepted.

Condition of Returned Items

To be eligible for a return, items must be unused, in their original condition, and in the original packaging whenever possible. Please do not wear returned footwear outdoors or remove any protective liners before deciding whether to keep the item.

Eligible Items

All items purchased from Orthora Footwear are eligible for return within the window above. We do not currently exclude any product category from our return policy.

Return Shipping Costs

Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as Orthora Footwear is not responsible for return packages lost or damaged in transit.

How to Request a Return

• Contact our support team at support@useorthorafootwear.com with your order number and the reason for your return.
• Our team will confirm your eligibility and provide return instructions and the return address.
• Package the item securely and ship it back using a trackable method.
• Once we receive and inspect your return, we will notify you of the approval status of your refund.

Refund Timeline

Approved refunds are processed within 7 business days of us receiving and inspecting your returned item. Refunds are issued to your original payment method through Shopify's secure payment processing system. Please note that your bank or card issuer may take additional time to reflect the refund in your account.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at support@useorthorafootwear.com within 14 days of delivery with photos of the issue, and we will work with you to resolve it as quickly as possible.

Questions

If you have any questions about a return or refund, reach out to us at support@useorthorafootwear.com. We respond to all inquiries within 24 hours.